Tools for managing the work of support and operational assistance staff
The Dostaevsky service support managers use various LiveTex tools that help them effectively manage the process of communication between operators […]
The Dostaevsky service support managers use various LiveTex tools that help them effectively manage the process of communication between operators […]
For several years now, WhatsApp* has been one of the most popular messengers in the world. Its audience exceeds 2
Please note that WhatsApp* mailings are a paid service. You can send messages to any numbers, even if the client
Thanks to the capabilities of the client card, you can create your client base directly in LiveTex without using an
We continue to talk about how to effectively work with text channels of communication with clients. In the previous article,
Chatbots continue to be a trendy tool for communication with the client. Especially those created using a neural network and
Nowadays, many companies understand that customers want to communicate not only by phone or email, but also in other channels:
A basic channel that will suit any business. According to LiveTex, over 49% of requests come from the chat on the
We know that many of you have been waiting for this new feature . We are happy to share the
A wage system is a set of fixed rates that are applied to workers depending on their position and qualifications.
The salary grading system is a way of classifying positions based on their importance to the company, the level of
A tripwire is an inexpensive product that helps a person decide on their first purchase. Due to the fact that
The concept of stress was formulated by scientist Hans Selye. According to Selye, stress is a non-specific reaction of the
Complex projects. Complex projects require the knowldge of different specialists. Cross-functional teams are needed to bring together experts from different
The first step to work-life balance is the ability to properly distribute your resources – time and energy. It is
A cross-functional team is a group of experts with different skills, knowledge, experience, hard and soft skills. Cross-functional teams work
Many people strive for a successful career, but at the same time want to enjoy life outside of work. Overwork
Naming is the process of developing a name for a brand or product, service or project. It often serves as
This type of remuneration system is not suitable if the company has few employees – less than 100. Then its